How do I place an order?
Ordering from Maliyas is easy! Once you find an item you would like to
purchase, simply click the "Add to Enquiry Cart" button in that
product's description page. You can add multiple items in Enquiry Cart
Using Add More Items Button. You can also adjust the quantity of any
product in your Enquiry Cart.
There are No MOQ (Minimum Order Quantity), you may order us by one piece
to all items.
Also, you can order us manually by selecting the item code + their
quantity + Size and e-mail them at firstname.lastname@example.org, email@example.com
After sending the order details, an person from the concern department
will create a quotation with final product Cost, Shipping cost, Delivery
lead time, Payment method and other required information as per your
request and email you within 24 hours.
After agreeing on the details provided, you will make the transfer by
any of mentioned method, as per your convenience.
Each quotation will have “unique number” of it which helps you to makes
the transfer & check further status of your orders.
Where is my order?
If you did not receive your order items in schedule time as per provided
in quotation and would like to find out the status. please send an email
to firstname.lastname@example.org, email@example.com
include your name, order
quotation number and email address. A member of our customer service
team will reply with information about your order, such as if it has
been shipped, when it was shipped, or when we will expect it to be
Can I cancel or modify my order?
Your order request is promptly sent to our fulfillment Department.
Therefore, it is generally not possible to cancel or modify an order
once it has been submitted. However, if your order has not yet been
shipped and you need to cancel or modify it, please contact us at
and we will determine if it will
be possible to halt the fulfillment of the order. Please note that no
order may be canceled or modified once it has been shipped. In those
cases, you may follow the return instructions if you decide not to keep
the product after having received it.
Pricing Errors and Cancellation of Orders
Maliyas reserves the right to cancel an order any time before it has
the following conditions applies:
Product pricing error: Because Maliyas offers wide range of items, a
product may on occasion provide you incorrect price. If a product is
purchased at a price that is lower than the correct price. we will, at
our discretion, contact you for instructions prior to shipping the order
or notify you of the outright cancellation of the order.
Billing information provided for the credit card does not match the
information on file with the card issuing bank.
Our All items are fully handmade. if we are getting manufacturing and
production problem then we will notify you of the outright cancellation
of the order.
Please Note: The issuance of an order number or the receipt of a
confirmation email does not serve as a guarantee that an order will be
fulfilled. No order is final until a representative of Maliyas has
confirmed that none of the aforementioned conditions apply to that
Do the prices on your items change?
Our Products Price may be changed Because foreign currency fluctuation.
Another factor in price fluctuation is that artists have control over
their pricing and can change their prices based on the supply and demand
of their products.
What forms of payment to you accept?
Payment We accept following payment methods.
1.PAY WITH CREDIT CARDS
2. MAKE ELECTRONIC TRANSFERS... E-Checks (Funds taken from your bank
3. USE A DEBIT CARD (Funds taken from your bank account) or
4. USE YOUR OWN PAYPAL FUNDS ALREADY IN YOUR ACCOUNT
1. Pay By Credit Card [ Diners Club Card/ American Express/ JCB card/
2. Pay By ATM-CUM-DEBIT CARD
3. Pay Using Your Internet Enabled Bank Account
4. Pay by PayMate( Mobile payment)
5. Pay by ITZ CASH CARDS
Bank Transfer and Net Banking
1. T/T, Wire Transfer
3. Direct Cash Deposit in Bank Account
4. Net Banking
5. NEFT and RTGS
Is my credit card secure?
Yes. Your credit card information is encrypted during transmission using
secure socket layer (SSL) technology, which is widely used on the
Internet for this purpose. Your credit card information is only used to
complete the requested transaction and is not subsequently stored.
Do you charge sales tax and duty?
Our shipping charges do not include any duties or taxes.
All the custom duty & taxes levied at destination would be borne by the
customer, as applicable in the importing country.
How long will my order take to arrive?
if item is in stock and ready for dispatch. Once you place an order for
this item, we can usually dispatch it on the next two business day.
If any items are out of stock, we will provide this information and the
approximate lead time in quotation.
What shipping options do you offer?
For Delivery in India :-
- Shipping by Air Courier We use FEDEX, Overnight express & Other
renowned courier company to ship the product.
- Lead time for the delivery in India would be 2-4 working days. (Except
Sunday & India National Holidays)
- You can send your personalized message/greetings along with your
For International Delivery :-
- By Courier (Door to Door Delivery): We use DHL, FEDEX, UPS etc.
- By Air (Port to Port): We delivery all air ports in the world.
- By Sea (Port to Port): We deliver all sea ports in the world.
- Any Taxes or duties levied at destination would be borne by you.
Packaging: We have expert packers to provide International export
standard packing, safe transportation and safe delivery to destination.
Combine product can be shipped with less cost effective.
We will not be liable for any delay.
Note: Chargeable weight is derived from Gross weight and volumetric
weight calculation, whichever is higher..
I shipped my order to the wrong address. Can you reship my package?
A fee will be applied:
The incorrect address has been provided by the customer and the package
is returned as undeliverable An invalid address has been provided by the
customer, resulting in a surcharge from the carrier.
Such an error may include, but is not limited to, invalid or incomplete
address information; incorrect zip code.
Please note that there is no charge for address changes that are made
before an order is shipped.
Can I ship my order outside of the INDIA?
Yes, we ship our products worldwide to any country.
Shipping charge will provide you in quotation.
Will I be charged if I refuse my order?
Please note a $20 fee (per package) will be assessed for all refused
shipments. In addition, the customer will be responsible for any return
shipping charges assessed by the courier. For international deliveries,
the customer will be responsible for any duty/VAT/import charges on
refused or unclaimed shipments, in addition to return shipping costs.
Shipping costs are not refundable on refused or unclaimed shipments.
Will I have to pay taxes and duties on my order?
Maliyas will cover all taxes for customers in the India. Orders being
shipped to addresses outside of the INDIA may require the recipient to
pay duties and taxes upon delivery.
Maliyas cannot be held responsible for duties or taxes imposed by the
local government on orders delivered to countries other than the India.
100% Satisfaction Returns Policy
At Maliyas, we want you to be completely satisfied with each and every
purchase. We believe to provide high quality products and extraordinary
How do I return an item?
Return would be accepted, if you have received the item in defective or
damage condition. Send us the photograph of the defective /damage
product by emailing us on firstname.lastname@example.org, email@example.com
After receiving the photographs, our team would work out and let you
know the decision. The return product should be sent to us in the same
original condition and packing, when you received it. On customize
product, refund or return of the product would not be done.
I haven't received my order. Is it lost?
Be sure to indicate the complete and correct shipping address when you
are placing your order. Maliyas is not responsible for items that have
not been received due to an incorrect address or change of address. If
you have not received your order and would like to check the status,
please contact our Customer Service Department at firstname.lastname@example.org, email@example.com
(be sure to note your order number and email address,
and verify the correct mailing address). A member of our customer
service team will check our records to determine when your order was
processed and shipped.
What happens if my item arrives damaged or incomplete?
if you have received the item in damaged or incomplete. Send us the
photograph of the damaged or incomplete product by emailing us on firstname.lastname@example.org, email@example.com
. After receiving the photographs, our team would
work out and let you know the decision.
Maliyas is committed to safeguarding your privacy online. We recognize
your need for reasonable control of personally identifiable information
that you share with Maliyas.
When you order, we need to know your name, e-mail address, mailing
address, credit card number, and expiration date. This allows us to
process and fulfill your order. This will used only for the service you
have sought and would not be under any circumstances passed on fo any
other commercial purpose. Maliyas will not disclose any of your
personally identifiable information except when we have your permission
or under special circumstances, such as when we believe in good faith
that the law requires it.
How does Maliyas protect customer information?
When you place orders it is through a secure server. The secure server
software (SSL) encrypts all information you input including your credit
card number, before it is sent to us. This makes it unreadable as it
travels across the Internet. Furthermore, all of the customer data we
collect is protected against unauthorized access.